Terms of Purchase

Lunivelle Terms & Conditions of Purchase

These Terms and Conditions of Purchase (“Terms of Purchase”) govern all purchases of products and services offered through the Lunivelle website (the “Site”). By placing an order through the Site, you agree to comply with these Terms of Purchase, along with our Terms of Use and Privacy Policy, which are incorporated by reference. Please read them carefully before making a purchase. By using the Site or completing a transaction, you agree to be bound by these Terms. If you do not agree, you should not purchase products or use the Services.

General
These Terms form a binding legal agreement between you and Lunivelle. By making a purchase, you confirm that you are at least 18 years of age, legally capable of entering into a binding contract, and not prohibited under any applicable law from receiving the products or services. You agree to comply with all laws, rules, and regulations that apply to your purchase, including those governing the import of products into your country of residence. Communications with Lunivelle (including calls and emails) may be recorded for quality and verification purposes.

Privacy
Your personal information will be collected, stored, and processed in accordance with our Privacy Policy. By making a purchase, you agree to the terms of that policy. Lunivelle reserves the right to update its Privacy Policy at any time, and continued use of the Site after updates constitutes acceptance of the changes.

Orders and Processing
Lunivelle may decline or cancel an order at its discretion, for example, if a product is out of stock, incorrectly priced, suspected to be fraudulent, or under any other circumstance we deem necessary. In such cases, you will either not be charged or will receive a full refund. We may also require additional verification before processing certain orders. Lunivelle reserves the right to update or correct product details, prices, promotions, or availability at any time, even after an order has been placed, except where restricted by law.

Product Descriptions
We strive to provide accurate descriptions of our products and services. However, Lunivelle does not guarantee that all descriptions are free from errors or fully up-to-date. If a product does not match its description, your remedy is to return the item in accordance with our Return & Refund Policy.

Availability and Delivery
Product availability listed on our Site may be subject to change without notice. While we make every effort to keep our stock information current, there may be situations where an item is available when you place your order but unavailable when we attempt to process it. In such cases, we will notify you via email and cancel that portion of your order. Delivery estimates are provided for your convenience, but we cannot guarantee exact delivery dates, as they may be affected by inventory fluctuations, carrier schedules, customs inspections, or unforeseen circumstances.

Product Use and Limitations
Products purchased from Lunivelle may differ from similar items sold in other regions. For example, they may not include a manufacturer’s warranty, user manuals in your native language, or support options. They may also not comply with local regulatory standards, labeling requirements, or voltage specifications in your jurisdiction. It is your responsibility to ensure that the products are suitable for your intended use and meet local legal requirements.

Taxes and Duties
All orders are subject to any taxes, customs duties, or fees applicable in the destination country. Customers are responsible for paying these charges as required by their local authorities. Lunivelle is not responsible for additional charges imposed by customs or tax agencies.